We provide our partners with unparalleled support throughout the entire process, from initial setup through production and beyond. Here’s how it works:

Setup and testing

• Our testing specialist assists you in completing all EDI related forms
• We deal directly with your customer to ensure all documents are tested and you are fully compliant with all EDI requirements
• Your account is now ready to receive the first production order

Implementation

• Our implementation specialists process your first order from beginning to end, walking you through the entire process
• Training is arranged and provided for anyone in your organization who has a role in the EDI process
• All forms and procedures are reviewed in detail to ensure your complete understanding as well as make any modifications you desire (order format, contact list, special requests, etc.)
• Everyone involved must feel comfortable with the process before being moved to the production department

Production

• Your specific team leader is your everyday contact for all production issues
• All work is handled by your dedicated account team

Free phone support is available during normal business hours for any questions or concerns you may have. Someone from our office will always answer the phone to assist you, no hold queue or revolving voicemail.


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